Privacy Policy

General:

This privacy policy applies between you, the User of this Website and NeoPresol UK, the owner and provider of this Website. NeoPresol UK takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

NeoPresol UK reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website, and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact NeoPresol UK by email at info@neopresol.co.uk

Definitions and Interpretation:

In this privacy policy, the following definitions are used:

Data– collectively all information that you submit to NeoPresol UK via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Data Protection– Laws any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR – the General Data Protection Regulation (EU) 2016/679;

User or you – any third party that accesses the Website and is not either (i) employed by NeoPresol UK and acting in the course of their employment or (ii) engaged as a consultant or agent or otherwise providing services to NeoPresol UK and accessing the Website in connection with the provision of such services;

We or us – NeoPresol UK, its representatives and employers

Website – the website that you are currently using, www.neopresol.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. “including” is understood to mean “including without limitation”;

e. reference to any statutory provision includes any modification or amendment of it;

f. the headings and sub-headings do not form part of this privacy policy.

Scope:

This privacy policy applies only to the actions of NeoPresol UK and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, NeoPresol UK is the “data controller”. This means that NeoPresol UK determines the purposes for which, and the manner in which, your Data is processed.

Prices:

The prices shown are not inclusive of any value added tax or sales tax. Due to market conditions, prices may have to be altered up or down. The current price will always be shown on the product and checkout pages prior to you placing your order. All prices shown are cash prices in sterling.

Product Availability:

All orders for products are subject to availability. In the event of supply difficulties of any of our products, we will display ‘out of stock’ notice on the respective product page. We may also give customers the opportunity to indicate their interest to be notified when products are back in stock. If product unavailability prevents us from being able to completely fulfil an order that has already been placed, we will contact the customer as soon as possible with update and provide relevant full or partial refund 

Information Collected:

We may collect the following Data, which includes personal/ business Data, from you:

a. name;

b. gender;

c. contact details;

d. date of birth;

e. contact information such as premise address, email addresses and telephone numbers;

f. business financial information such as bank accounts, card details and other payment information

g. company details

in each case, in accordance with this privacy policy.

How We Collect Your Information:

We collect Data in the following ways:

a. data is given to us by you; and

b. data is collected automatically.

Data that is given to us by you

NeoPresol UK will collect your Data in a number of ways, for example:

a. when you contact us through the Website, by telephone, post, e-mail or through any other means;

b. when you register with us and set up an account to receive our products/services;

c. when you complete surveys that we use for research purposes (although you are not obliged to respond to them);

d. when you make payments to us, through this Website or otherwise;

e. when you elect to receive marketing communications from us;

f. when you use our services;

in each case, in accordance with this privacy policy.

Data that is collected automatically:

To the extent that you access the Website, we will collect your Data automatically, for example:

a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

Our use of Data

9. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a. internal record keeping;

b. improve your shopping experience;

c. marketing and advertising to you;

Marketing

We love to communicate with our customers and so, depending on your marketing preferences, we may use your personal data to send you marketing messages by email, phone or post. Some of these messages may be tailored to you, based on your previous browsing or purchase activity, and other information we hold about you.

If you no longer want to receive marketing communications from us (or would like to opt back in!), you can change your preferences at any time by contacting us (details below), clicking on the ‘unsubscribe’ link in any email, or updating your settings in your account. If you unsubscribe from marketing, please note we may still contact you with service messages from time to time (e.g. order and delivery confirmations, and information about your legal rights).

You may also see ads for our Site on third party websites, including on social media. These ads may be tailored to you using cookies (which track your web activity, so enable us to serve ads to customers who have visited our Site). Where you see an ad on social media, this may because we have engaged the social network to show ads to our customers, or users who match the demographic profile of our customers. In some cases, this may involve sharing your email address with the social network. If you no longer want to see tailored ads you can change your cookie and privacy settings on your browser and these third party websites.

Legal Basis for Processing Your Data

Legitimate Interest: We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).

Contractual: When you register with us and set up an account to receive our products or services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

Legal Obligation: We also collect your data on the basis of legal obligation. When we have a statutory or other legal obligation to process the information, such as for the investigation of crime or to meet responsible lending criteria.

Consent: In specific situations, we collect and process your data with your consent. For example, when you complete a survey or leave a product review

Your Rights:

You have the following rights in relation to your Data:

a. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information, we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase – the right to request that we delete or remove your Data from our systems.

d. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.

e. Right to data portability – the right to request that we move, copy or transfer your Data.

f. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.

19. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: info@neopresol.co.uk

20. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.

21. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

We keep your personal information as long as you are a customer of ours and generally for 5 years afterwards to comply with legal requirements. During that time we take steps to remove any personal data as soon as we no longer need it.

Cookies

Cookies are small text files that are placed on your computer by websites that you visit. Our site and our partners use cookies to enhance your experience, analyse traffic and for ad personalisation and measurement. Our Sites may use cookies and similar technologies to provide certain functionality to the Site, to understand and measure its performance, and to deliver targeted advertising. You can restrict or block cookies using your browser settings. 

We also use tracking pixels in our marketing emails. These pixels tell us if, and when, you opened an email from us. We use this information to better understand how customers engage with our content and to analyse the effectiveness of our marketing campaigns. We also use tracking pixels in our marketing emails. These pixels tell us if, and when, you opened an email from us. We use this information to better understand how customers engage with our content and to analyse the effectiveness of our marketing campaigns.

Who we share Data with?

We may share your Data with the following groups of people for the following reasons:

a. our employees and/ or professional advisors – to collate and disseminate to the Home Office’s Endorsing Body, in order to process the Innovator Start-up Visa/ Skilled Worker Visa

b. Agents, in order to process and search for potential investors, as laid down in our Engagement Letter and in each case, in accordance with this privacy policy.

Keeping Data secure

We will use technical and organisational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and a username that is unique to the company.

b. we store your Data on secure servers.

Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: info@neopresol.co.uk

If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Changes of Business Ownership or Control:

NeoPresol UK may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of NeoPresol UK. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Links to other websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.